Return Policy | MarvelOptics

At MarvelOptics.com we will do our absolute best to ensure that your frames and lenses are exactly how you want them. Our team of experts will check your prescription eyeglasses for quality and accuracy before shipping. When we ship your finished eyeglasses, it will be securely placed in a hard cover case, surrounded by shock absorbent padding.

However, if you are not satisfied with the finished product, if it doesn't meet your standards, if you change your mind, or if you find something better, we offer you a one-time opportunity to either replace it or ask for a refund. A replacement or refund will be made under the following conditions stated below.

If you ordered frames with Single Vision or Fashion lens and Standard thickness, your order qualifies for our 365 day return policy. Please note the specific conditions below:

  • Refund is requested and items are shipped within 365 days of receiving the order.
  • The eyeglasses must be in the same condition (lens and frames intact, not broken, etc) with only signs of normal wear (small scratches, minor chips, etc).
  • The eyeglasses must be returned with its original hard cover case and cloth.
  • Shipping costs are non-refundable and not included in the refund policy.
  • We will not charge any restocking fees or other penalties.
  • For exchanges, if the customer decides to choose a frame of higher value, the difference will be charged. If a customer decides to choose a frame of lower value, the difference will not be refunded.
  • For specific instructions on how you can return your eyeglasses, please reference the return process section below.

For all other eyeglasses including Single Vision (Thin, Thinner, Super Thin, Ultra Thin and Ultra Super Thin lens thickness), Bifocal, Progressive, and Free Form lens, we offer a 14-day return policy. Please note the specific conditions below:

  • Refund is requested and items are shipped within 14 days of receiving the order.
  • The eyeglasses must be in the same as original condition.
  • The eyeglasses must be returned with its original hard cover case and cloth.
  • Shipping costs are non-refundable and not included in the refund policy.
  • A 25% restocking fee will apply for all orders which include Single Vision (Thin, Thinner, Super Thin, Ultra Thin and Ultra Super Thin lens thickness), Bifocal, Progressive, and Free Form lens
  • For exchanges, if the customer decides to choose a frame of higher value, the difference will be charged. If a customer decides to choose a frame of lower value, the difference will not be refunded.
  • For specific instructions on how you can return your eyeglasses, please reference the return process section below.

In order to return your eyeglasses, please follow the steps below:

  • Contact customer service to obtain your Return Approval Number. You can contact customer service via email, live chat, or by phone. Please see the contact us section for more details.
  • Print and complete the form on page 2 of this document. Ensure to include the Return Authorization Number.
  • Securely pack your return item, include a copy of the return form, and ship to MarvelOptics.com customer service address provided in the return form.
  • Returns must be sent prepaid with a tracking number. We highly recommend using UPS, FedEx or the United States Postal Office.
  • Fax or email the completed return form to MarvelOptics.com customer service at 1-1800-832-5076 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Ensure to include the Return Authorization Number and shipment tracking number in the form.
  • Marvel Optics will refund cost of eyeglasses, less shipping, and restocking fees if applicable, within 7 business days after receiving the return package.